Refund policy

Returns & Exchanges — Simple and Transparent

At Anthony’s Espresso, we want you to feel confident buying from us. If something isn’t right, we’ll help make it right.

Price Match Guarantee

At Anthony’s Espresso, we want you to feel confident you’re getting a fair price when purchasing from us. If you find the same product at a lower advertised price from an authorized Canadian retailer, we’ll match it.

What qualifies

Identical brand, model number, and colour
New, unused product
Sold by an authorized Canadian retailer
Advertised in Canadian dollars
In stock and available for immediate purchase

What’s included

Matching the competitor’s advertised product price
Applies to regular retail pricing

What’s excluded

Marketplace sellers (Amazon Marketplace, eBay, etc.)
Grey-market or unauthorized sellers
Clearance, liquidation, refurbished, open-box, demo, or used items
Membership-only, loyalty, bundle-only, financing-based, or conditional pricing
Typographical or pricing errors
Prices that include incentives, gifts, or services not offered by Anthony’s Espresso

How to request a price match

Requests must be made before purchase
Email us at info@anthonysespresso.com
Include a link or screenshot of the competitor’s listing

We reserve the right to verify the retailer’s authorization status and advertised price. If we’re unable to match a price, we’ll gladly explain why.

Standard Returns (Most Products)

30-day return window for new, unused items in original packaging
Items must be complete with all original parts and accessories
Shipping costs paid by Anthony’s Espresso are non-refundable
Opened or used items may be subject to a 20% restocking fee

All returns require authorization so we can process them properly.
To start a return, please email info@anthonysespresso.com to obtain a Return Merchandise Authorization (RMA).

De’Longhi 30-Day Satisfaction Guarantee

We proudly offer a 30-day satisfaction guarantee on all De’Longhi espresso machines — even if they’ve been used.

Return within 30 days
No restocking fee
No questions asked
Must include all original items and packaging

If it’s not the right fit, we’ll help you return or exchange it.

Damaged or Dead-On-Arrival (DOA) Items

If your machine arrives damaged or non-functional:

Return Shipping Requirements

To protect your purchase during transit, returned machines must be shipped using:

Canada Post, UPS, FedEx, or Purolator
Full insurance covering the purchase value
Signature confirmation service

Refunds are issued once the returned item is received, inspected, and approved by our team.

Final Sale Items

The following items are final sale and non-refundable:

Replacement parts
Consumables and perishables