Our service turnaround window depends on the time of year, and the amount of machines we have in for service at the time of drop off. We are offering a curbside drop off and pickup during the current COVID-19 Ontario restrictions.
Vaughan Location: is at a MINIMUM of a 4 week wait for an assessment/estimate
Toronto Location: is at a 2 week wait for an assessment/estimate
We realized your machine is precious and are working hard to get it back to you as soon as we can. We have loaner capsule machines available for your use should you need to use something in the meantime. (pending availability at the time). If you would like service to your machine, please bring your unit in for service and expect to wait the current wait time posted above for an estimate. Alternatively, you may fill out the form below to place you in queue for service and would contact you as your service window approaches to drop off the unit within 48 hours of your service time. After drop off, expect an estimate within 48-72 hours.
Anthony's Espresso VAUGHAN
80 Carlauren Road, Unit 12 Woodbridge, Ontario, CANADA L4L7Z5
Telephone: 1 (905) 264-0433
Anthony's Espresso TORONTO
3200 Dufferin Street, Unit 11 Toronto, Ontario, CANADA M6A 3B2
Telephone: 1 (416) 783-0555
I have a domestic (home) machine that needs service, what do I do?
Kindly bring your unit into either one of our Woodbridge or Toronto service centres, or fill out the form above to place your machine in queue for service. Need a hand to unload on site? Call us upon arrival and we can send someone out to help when available.
* SEMI-PROFESSIONAL & PROFESSIONAL equipment are only serviced at the WOODBRIDGE location and need to be dropped off at the Woodbridge location only.
Will it cost me anything to check my machine?
Yes. Our assessment fees start at $60 (including tax) and get deducted off of your repair total.
If you decide not to proceed with your repair after we've provided the assessment, it is non-refundable. As a courtesy, if you purchase a new super-automatic machine within 30 days of your assessment, we can deduct the assessment fee off the price of the new unit. (some exclusions apply. See your store location for more information)
- $60 ASSESSMENT: On any super-automatic/manual machine. This payment is taken up-front on aging machines 6 years and older (based on its manufactured date) or at the discretion of the service representative. (Saec0, Philips, Delonghi, Gaggia Etc.)
- $100 ASSESSMENT: All Semi-Professional Espresso machines (Rocket, Bezzera, ECM etc.)
Do you have a General Service Package?
Our Preventative Maintenance Package* is $79.99 + tax and includes a professional descale, internal cleaning, brew unit maintenance, grinder calibration and overall inspection of the unit.
(*for super-automatic machines only, does not include semi-professional or commercial machines)
How much does it cost to fix my machine?
It depends on the problem. A technician will quote you on the repair including labour and any parts necessary.
Labour is $72.50/hour and part costs will vary.
How long will my service take?
It really depends on how many units we have in for service at the time you drop off. If you would like to know the current estimated wait-time, please call your store location.
List of Serviced Machines
Here is a list of espresso machines we are typically able to service. Being the authorized warranty service centre for leading espresso machine manufacturers like Saeco & DeLonghi, we typically have most parts available and in stock. Before you head out, please call your store location if you don't see your manufacturer on this list.
Notes: We are a service centre for Espresso Machines & relating equipment. There are listed manufacturers that produce other appliances, however we are only able to fix their espresso machines. We are the warranty centre for manufacturers labeled with an asterisk (*) , Please bring your proof of purchase or claim number for machines under manufacturer warranty.
- Breville (Models 870 & lower only)*
- Miele* (Countertop espresso machines)*
- Saeco Montecarlo
- Service for other brands/models available, please call for confirmation
What does my manufacturer warranty cover and for how long?
Every manufacturer carries different offerings in their warranty. Check your warranty paperwork that came with the machine you purchased to verify what is and what is not covered under manufacturer warranty and for how long. If you are unsure, call your manufacturer. Shipping costs under warranty also varies between manufacturers. NOT ALL MANUFACTURERS COVER SHIPPING COSTS (including Gaggia & extended warranty offerings)